Refund policy

Return Policy

Our return policy spans 30 days from the date of receiving your item, allowing ample time to decide on a return.

For a return to be considered, the item must remain in its original condition, complete with tags, and in its pristine, unused state. It is also essential to furnish us with the order details or proof of purchase.

Get in touch with us at pineneedlesinfo@gmail.com to initiate a return. 

Upon acceptance of your return request, we will provide you with a return shipping label and clear instructions on where and how to dispatch your package. Please note that any items returned to us without prior return authorization will not be accepted.

For any inquiries regarding your return, feel free to reach out to us at info@pineneedles.co.za.

Damages and Concerns

We kindly ask you to thoroughly inspect your order upon delivery and promptly notify us if you encounter any defects, damages, or if, by chance, you receive an incorrect item. This way, we can swiftly assess the issue and rectify it for you.

Exceptions and Non-Returnable Items

Certain items fall into the category of non-returnable, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (such as beauty items). Please don't hesitate to get in touch if you have any inquiries or reservations about a specific item.

Please note that we are unable to accept returns for sale items or gift cards.

Exchanges

Should you wish to exchange an item, the most efficient method is to return the item you have, and upon approval of the return, make a separate purchase for your desired item.

Refunds

Upon receipt and inspection of your return, we will notify you of the approval status for your refund. If approved, your refund will be processed automatically via your original payment method within 10 business days. Please be mindful that it may take some time for your bank or credit card company to complete the refund processing and post it to your account.

Should more than 15 business days pass since the approval of your return without receiving the refund, please reach out to us at pineneedlesinfo@gmail.com